Refund Policy

REFUND POLICY

 

OVERVIEW

Defective or Damaged Products

All products and items are vetted before shipping to customers to prevent instances of customers receiving defective or damaged products. Once shipped, Droyalties Store bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser within 7 days, and properly filed with the delivering carrier. We will be happy to assist in this process as needed.

We may also offer a replacement of the damaged items, or may offer an exchange for a product of equal or lesser value, upon return of the items in question, or we may issue you a refund (please note that we reserve the right to refuse issuance of replacement or issuance of refund for defective or damaged products).

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 20 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

 Lost or Stolen Packages

Droyalties Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Droyalties Store will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.